1. How long is the warranty period of GPS products?

The warranty of GPS products is generally one year. In order to avoid unnecessary trouble, we still remind the purchaser to pay the money at the same time, don't forget to issue the invoice, and it is best to fill in the quality assurance certificate on the spot. In addition, after purchasing GPS products, if there is no quality problem, the dealer will not return the goods, so be sure to shop around before buying.

2. Whom should I find if the GPS product I bought is broken?

Some GPS products, such as Mitac, Shinco, Garmin, etc., use the "national warranty" warranty method, so if GPS has hardware problems, you can find the nearest repair point for repair. Of course, in more cases, you need to feedback the problem to the dealer who sells the machine, and then discuss whether to replace or repair according to the specific situation. So saving product invoices is very important. If your product is still within the warranty period, and it is not man-made damage, of course, you can ask the merchant to unconditionally solve the product problem. But if one of the two premises is not satisfied, you may have to pay for the repair of the machine.

  3. If there is a problem with the navigation software for GPS products, who should I go to?

If there is a problem with the software of the GPS product, we recommend that you call the manufacturer of the navigation map first. A thick map instruction manual will be included in the product packaging, from which the map dealer's phone is obtained to dial the manual service hotline to find a solution. However, if the problem is serious, we still recommend to report the problem to the dealer to make it more convenient for them to solve it.

4. What is the warranty scope of GPS products?

Within the specified time, the damage caused by non-human factors is within the scope of the warranty. The following four cases are not covered by the warranty:

A. GPS host or accessories have been subjected to: abnormal or incorrect use, abnormal conditions, improper storage, unauthorized disassembly or modification, accidents, damage caused by improper installation.
B. The warranty label and serial number on the GPS host or accessory body have been removed, damaged or altered.
C. Damage caused by the connection of the GPS host and accessories with equipment not provided by the agency, or with accessories that are not suitable for connection with this product and accessories for other purposes.
D. The power supply is reversed, the voltage is too high, or the product host and accessories are obviously damaged.

5. How do dealers and manufacturers coordinate to solve user problems?

At present, not all GPS products can be guaranteed nationwide, so there are not many opportunities for consumers and manufacturers to contact. If there is a problem, they will usually choose a dealer. It is convenient to be close to oneself and second. Therefore, the current "chain-like" contact method is more used in the market, which is traced up one level.

Of course, it is the manufacturer who is ultimately responsible for solving the problem. Even if the dealer has replaced a new machine for you, the manufacturer will be responsible for compensation if it is broken. This is like the concept of "advance compensation" proposed by many furniture cities. As a result, things are speeded up. However, if the machine is repaired by the manufacturer, the dealer will generally not get the machine for you first, and no one wants to buy an old machine by themselves. Therefore, at this time, while urging the dealer, you also need to be patient.

6. How to solve the problem of updating the navigation map after purchasing GPS products?

There are two types of situations. First, the purchased product supports free update of the navigation map, then you can update it online.

Currently, there are two types of GPS products on the market that support free updates: calculation by time and calculation by number of times. In other words, different products may have different service methods. Most GPS products will support 1 year of free updates, and a few will also provide longer periods of time. And half of the count is just one support. Here you are reminded that if you are a GPS product that supports free updates according to the length of time, you must ask the start and end time clearly when purchasing.

The other is that the product does not support free updates, which is consistent with the answer to "How to update the navigation map after the free period".

  7. How to update the navigation map after the free period?

If the free update that comes with the GPS product is no longer available, or the purchased product does not already include this service, you can register on the homepage of the map software company, and you can also update the map after paying. For the detailed registration method, please refer to the manual of the navigation software, or call the service hotline for inquiries.

8. What is the update rate of map manufacturers?

First of all, China has a vast territory, and the speed of updating navigation maps will be greatly affected. Secondly, the collection of maps requires manual steps. A map manufacturer spends as much as tens of millions on map upgrades a year. For the above two reasons, the general map manufacturers guarantee that the navigation map is updated at least once a year, and of course there are faster updates. For example, Kailide Maps can basically guarantee to be updated every quarter. Therefore, I still remind you not to rush to update online when you encounter a map error. After all, it is difficult to update the current navigation map so quickly.