Furniture articles for the annual consumer complaint summary



Among the numerous complaint cases, 510 complaints about quality problems of household products accounted for 83.75% of the total complaints of household products, an increase of 40.89% over 2010. Concentrated on furniture, kitchen supplies, etc. The reporter of furniture shopping guide learned from the professional data analysis of the industry that there are many complaints in the following aspects.

1. Quality issues

The choice of furniture plates is environmentally friendly, and the choice of glue and paint is also environmentally friendly. The final formaldehyde of the finished furniture exceeds the standard and has a pungent taste (formaldehyde emission in national furniture standards ≤1.5mg / L );

Parts and components are cut corners. For example, a sofa of a well-known brand is not reinforced with wood, and the amount of springs used is too small, resulting in collapse;

Order the wrong goods for furniture;

The furniture is painted off and the firmness is not enough;

Solid wood furniture contains artificial board.

2. Improper after-sales handling

When there is a quality problem, the phenomenon of serious kicking between the merchant and the manufacturer does not take the initiative to bear the relevant responsibilities, and push the problem to the other party;

Consult the salesperson but deliberately delay the time, or oust the person in charge to the supervisor, manager, etc., and eventually it will be lost;

If the quality problem occurs within the agreed time, the return is negotiated, the other party refuses for various reasons, and the "unreasonable return" promise not to be honored.

Third, the service process is too slow

The merchant failed to deliver the goods on time;

If the product has problems and the customer service negotiation fails, the time will be unrestricted;

The furniture customization cycle is too long, much longer than the original negotiation customization time.

4. False furniture materials

Samples are sold as new products to consumers;

Solid wood furniture participates in the fraud, saying that it is pure solid wood, in fact, it uses plate combination, solid wood veneer;

Use " non-redwood " wood to mess with " pong " mahogany. (Call " Windmill Wood " as " Black Rosewood " , and " Viruk " as " Green Sandalwood " , The "iron pigeon pea" called "Red Tan", intended to conceal "non-wood" truth in the sales promotion, to consumers caused "mahogany" illusion);

Huyou consumers are handmade;

Fraud in the structure of furniture;

Pure solid wood furniture materials are adulterated (after the purchased solid wood furniture is damaged, the original form of " artificial board " appears ) and so on.

The furniture market is clearly graded, especially in the high-end furniture market, where profitability is more obvious, because Chinese consumers have been pursuing a high quality of life this year, and the furniture market has also ushered in a period of rapid development. However, the current home furnishing market still has the defects of order irregularity and unsound regulations, which has led to an increase in consumer complaints. In many cases, although consumer rights complaints, there are no complaints, and in the end it is still impossible Of it.
During the interview, consumers couldn't help but sigh with emotion: When will the Chinese furniture industry be truly standardized and mature, so that our consumers can really buy with ease and ease of use.

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